We only use raw shea butter, coconut oil, essential oils and other natural ingredients in all our butters. For this reason our butters, when mailed during warmer months, have the tendency to melt. Since we ship our products by priority mail they do get delivered within 2-3 days. We add ice packs to our butters to reduce the risk of melting.
If you receive your product on a warm day, place the items in your refrigerator for a few hours to allow them to harden just in case they have melted in transit before opening the butters. If you open items to check if melting has occurred, they may spill out and make a mess! The quality and healing properties of our products are not affected by melting.
If melting does occur, you may find that the volume of the product has been decreased. This is due to the air pockets that have been displaced during the melting process.
Note: Melted butters may not be returned.